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Call +1-844-659-0555 – Why my TP-Link router can not get WAN parameters from my modem?

Issue Description:

There is no web access subsequent to introducing the TP-Link Router and there is no WAN IP Address on the switch’s status page.

Note:If you don’t know how to sign into the switch’s web interface to check the WAN IP Address ,kindly click here.

Arrangement 1:Check the Physical association between the modem and the switch.

In the event that you see a red message “WAN Port is unplugged” on the status page of the router,that implies the modem isn’t connected to the WAN Port of the switch properly.Please plug it in and ensure the red message will be no more.

Arrangement 2:Clone the MAC address of your PC.

Some ISP will enroll the MAC address of your PC when you get to the Internet just because through theirCable modem, on the off chance that you include a switch into your system to share your Internet association, the ISP won’t acknowledge it as the MAC address is changed, so we have to clone your PC’s MAC address to the switch.

1) Make sure that you are associated with the TP-Link Router with the PC that was initially associated with your Cable modem, at that point sign on to the administration snap Network->MAC Clone on the left side.

  1. Snap Clone MAC Address,this capacity will clone your PC’s MAC address to WAN MAC Address of the switch.

Arrangement 3:Change the LAN IP address of the switch.

Most TP-Link switches utilize as their default LAN IP address, it might struggle with the IP scope of your existent ADSL modem/switch. On the off chance that so,the switch can’t speak with your modem and cause you can’t get to the Internet. To determine the issue, we have to change the LAN IP address of the switch to aviod such clash, for instance,

Snap Network->LAN in the left side menu, at that point change the IP Address to another (for instance,, at that point click “Spare”.

Note: after you changed the LAN IP address, next time you have to utilize the new IP address to get to the switch’s administration page and reestablish an IP address for your PC

Arrangement 4:Power Cycle Modem and Router.

TP-Link switches can Plug&Play with most modems, however at times we have to do a “Power Cycle” to restore the association:

1) Power off your modem and TP-Link switch, leave them off for 1 moment;

2) Power on your Router first

3) Power back on your modem, hold up around 2 minutes until it get a strong link or Internet light;

4) Wait another 1 or 2 minutes and check the Internet get to.

Arrangement 5: Double check the WAN Connection Type.

1) Refer to this connection for direction of picking right WAN Connection Type of the router.Contact your ISP for recommendation if essential.

2) Click Network->WAN in the left menu to arrange the right WAN Connection Type->Save.

3.Power cycle the modem and the switch once more.